Refund and Cancellation Policy
This Refund and Cancellation Policy applies to all purchases made through the website operated by Allroundfix LLC, doing business as NewPCAVS. By placing an order on our website, you agree to the terms outlined below.
Order Cancellation
You may request to cancel your order before it has been processed or shipped.
- To cancel an order, contact our customer support team as soon as possible
- Once an order has been shipped, it cannot be canceled
- Shipped orders will be handled under our return policy
Refund Eligibility
You may qualify for a refund under the following conditions:
- The product is received damaged or defective
- You received an incorrect item
- The product is unused and returned within the specified return period
To be eligible, items must be returned:
- In original condition
- Unused and undamaged
- With all original packaging, accessories, and documentation
Non-Refundable Items
The following items are not eligible for refunds:
- Digital products or downloadable software after delivery
- Products that have been activated, installed, or used
- Customized, personalized, or special-order items
- Products damaged due to misuse, negligence, or improper handling
Return Process
To initiate a return or refund:
- Contact our customer support team with your order details
- Provide the reason for your return request
- Follow the return instructions provided by our team
Please note: Returns sent without prior authorization may not be accepted.
Refund Processing
After receiving and inspecting the returned item:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be issued to the original payment method
- Processing time is typically 7–10 business days, depending on your bank or payment provider
Shipping Charges
- Original shipping fees are non-refundable unless the return is due to our error
- Return shipping costs are the responsibility of the customer unless otherwise specified
Exchanges
If you receive a defective or incorrect product, we may offer a replacement or exchange, subject to product availability.
Policy Updates
We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon being posted on this page.
Contact Information
For cancellations, returns, or refund-related inquiries, please contact us:
Allroundfix LLC
Operating as: NewPCAVS
Office Address: 670 River St, Hyde Park, MA 02136, USA
Customer Support
Phone: +1 (678) 649-2040
Email: info@newpcavs.online
